Returns
Changed your mind
Sometimes a piece is not quite right, and that is perfectly fine. You have 30 days to return anything in its original condition, with a simple process and a refund to your original payment method.
How to return an item
Start your return
Open the Orders section of your account and select the items you would like to send back.
Pack it up
Return pieces unworn and in their original condition, with tags and packaging still attached.
Send it back
Attach the prepaid label and drop your parcel at any accepted collection point.
Receive your refund
Once we have checked your return, we refund to your original payment method.
Returns and refunds, explained
The details, in case you need them.
Returns
Simple and free
Return anything within 30 days of delivery, as long as it is unworn and in its original condition.
Good to know
A prepaid label is included with every order
Sale pieces can be returned in the same way
Underwear and pierced jewellery are final for hygiene
Refunds
Back to your card
Once your return reaches us and passes a quick check, we start your refund straight away.
Timings
Refunds go to your original payment method
Please allow up to 5 working days to appear
You receive an email when it is on its way
Exchanges
A different size or colour
For a straight swap, the quickest route is to return the original and place a new order.
How it works
Order your new size to secure the stock
Return the original for a full refund
Reach out from the Help page if you need a hand
